Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the Manjusha Prasad Healing website and the purchase of any services offered by Manjusha Prasad, a sole practitioner operating under the trading name Manjusha Prasad Healing, located at Baarerstrasse 94, 3rd Floor, 6300 Zug, Switzerland.

By booking a session or purchasing a package, you confirm that you have read, understood and agreed to these Terms in full.

2. Services Offered

Manjusha Prasad Healing offers the following holistic wellness services:

• Pranic Healing® — energy-based healing sessions, offered in-person and remotely
• Spinal Flow Technique® — a gentle, touch-based technique for nervous system support, offered in-person only

3. Booking & Appointments

All bookings are made through our online booking system (SimplyBook.me). A booking request is not confirmed until you receive written confirmation from Manjusha Prasad Healing via email.

Manjusha Prasad Healing reserves the right to decline or reschedule any booking at her discretion, including where a session is not considered appropriate for the client's current health situation.

Clients are responsible for arriving on time. Late arrivals may result in a shortened session at the full session price.

4. Pricing & Payment

All prices are displayed in Swiss Francs (CHF) and are inclusive of any applicable taxes. Prices are subject to change without notice, however any change will not affect bookings already confirmed.

Payment is due in full prior to or at the time of your appointment. We currently accept payment via TWINT (Swiss mobile payment). Card payment via Stripe will be available shortly.

For packages, payment for the full package is due upon booking confirmation. Packages cannot be split across different payment methods.

5. Cancellation Policy

We require a minimum of 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice will be charged the full session fee. Please refer to our full Cancellation Policy for details.

6. Refunds

Refund eligibility depends on the type of booking made. Please refer to our full Refund Policy for complete details.

7. Client Responsibilities

Clients are responsible for providing accurate and complete health information prior to their session. Withholding relevant medical information may affect the safety or suitability of a session.

Clients must inform Manjusha Prasad of any change in their health condition, medication or circumstances before each appointment.

Clients must be 18 years of age or older to book independently. Sessions for minors (under 18) require the presence and written consent of a parent or legal guardian.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Manjusha Prasad Healing and is protected under applicable copyright law. No content may be reproduced, copied or distributed without prior written permission.

Pranic Healing® and Spinal Flow Technique® are registered trademarks of their respective governing bodies. Manjusha Prasad is a certified practitioner of both modalities.

9. Limitation of Liability

To the fullest extent permitted by Swiss law, Manjusha Prasad Healing shall not be liable for any indirect, incidental or consequential damages arising from the use of our services or website. Our total liability shall not exceed the amount paid for the session in question.

10. Governing Law

These Terms are governed by the laws of Switzerland. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Canton of Zug, Switzerland.

11. Contact

For any questions regarding these Terms, please contact us at: drmanjushaprasadph@gmail.com

Privacy Policy

1. Who We Are

Manjusha Prasad Healing is a sole practitioner business operated by Manjusha Prasad, Baarerstrasse 94, 3rd Floor, 6300 Zug, Switzerland. Contact: drmanjushaprasadph@gmail.com

We are committed to protecting your personal data and respecting your privacy in accordance with the Swiss Federal Act on Data Protection (DSG/nDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. What Data We Collect

We collect and process the following personal data:

• Identity data: Full name, date of birth, age
• Contact data: Email address, phone number, residential address
• Health data: Presenting complaints and relevant clinical history (collected for the purpose of providing appropriate holistic care)
• Booking data: Appointment dates, services booked, session history
• Payment data: Transaction records (we do not store card details; these are handled by third-party payment processors)
• Technical data: IP address, browser type, pages visited (collected automatically via website analytics)

3. How We Use Your Data

We use your personal data for the following purposes:

• To schedule, confirm and manage your appointments
• To provide appropriate holistic wellness services based on your health information
• To process payments for services rendered
• To send appointment reminders and follow-up communications
• To comply with legal obligations

We will never use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

• Contract performance — to fulfil your booking and deliver services
• Legitimate interests — to manage our business operations
• Legal obligation — to comply with Swiss and EU law
• Explicit consent — for health data and any marketing communications

5. How We Store Your Data

Your data is stored securely in our booking system (SimplyBook.me), which uses industry-standard encryption. Health records and clinical notes are stored securely and separately, accessible only to Manjusha Prasad.

We retain your personal data for a maximum of 10 years from your last appointment, as required by Swiss health practice record-keeping standards. After this period, your data will be securely deleted.

6. Third-Party Services

We use the following third-party services which may process your data:

• SimplyBook.me — online booking and scheduling (their privacy policy applies)
• TWINT AG — payment processing (their privacy policy applies)
• Stripe Inc. — card payment processing (their privacy policy applies) — coming soon
• Google — calendar synchronisation and analytics

We do not sell, rent or trade your personal data to any third party.

7. Your Rights

Under Swiss DSG and GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data, subject to legal retention requirements
• Restriction — request that we limit how we use your data
• Portability — request your data in a portable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, for consent-based processing

To exercise any of these rights, contact us at: drmanjushaprasadph@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies to function correctly, and analytical cookies to understand how visitors use the site. You can manage your cookie preferences via the cookie banner shown on your first visit. For more details, see our cookie settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact & Complaints

For any privacy-related queries, contact: drmanjushaprasadph@gmail.com

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch

Cancellation Policy

1. Notice Required

We kindly ask that you provide a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients in need of care.

2. Late Cancellations

Cancellations made with less than 24 hours' notice will be charged the full session fee, regardless of the reason for cancellation. This applies to both single sessions and sessions within a package.

3. No-Shows

If you do not attend your appointment without any prior notice, the full session fee will be charged and, for package holders, one session credit will be deducted from your package. No refund or credit will be offered for no-shows.

4. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as early as possible via:

• Email: drmanjushaprasadph@gmail.com
• Phone/WhatsApp: +41 76 415 66 00

Cancellations via the online booking system (SimplyBook.me) are also accepted, provided they fall within the required 24-hour notice window.

5. Practitioner Cancellations

In the unlikely event that Manjusha Prasad Healing needs to cancel or reschedule your appointment, we will notify you as soon as possible and offer you the choice of a replacement appointment at your convenience or a full refund of any prepaid session fee.

6. Emergency Circumstances

We understand that genuine emergencies happen. In cases of documented medical emergency or serious unforeseen circumstances, we will consider waiving the cancellation fee at our discretion. Please contact us as soon as possible in such situations.

7. Repeated Late Cancellations

We reserve the right to require prepayment or decline future bookings from clients who repeatedly cancel late or fail to attend appointments.

Refund Policy

1. Single Sessions

Cancellation with 24+ hours' notice

A full refund will be issued for single session bookings cancelled with at least 24 hours' notice prior to the appointment.

Cancellation with less than 24 hours' notice

No refund will be issued for cancellations made within 24 hours of the appointment. The full session fee will be charged. Please see our Cancellation Policy.

No-shows

No refund will be issued for no-shows. The full session fee will be charged.

2. Packages

Our packages are offered at a significantly discounted rate compared to individual sessions. This discount reflects commitment to a course of care.

Before any sessions are used

A refund of the full package price minus a 10% administration fee will be issued if you request a refund before attending any session.

Partially used packages

If you have attended one or more sessions from your package and wish to discontinue, a refund will be calculated as follows:

• The sessions already attended will be charged at the discounted per-session rate applicable to your package (not the single session rate)
• The remaining unused session value will be refunded, minus a 10% administration fee

Missed sessions within a package (no-show or late cancellation)

As with single sessions, no refund or credit will be given for missed package sessions cancelled with less than 24 hours' notice or not attended. One session credit will be deducted from the package.

Package expiry

Packages must be used within their stated validity period (as shown at the time of purchase). Sessions unused at the time of package expiry are non-refundable.

3. Assessment Sessions

Assessment and Clinical History Discussion sessions are non-refundable once the session has commenced, as clinical time has been dedicated to the client regardless of outcome.

4. How to Request a Refund

To request a refund, please contact us in writing at drmanjushaprasadph@gmail.com with your name, booking reference and reason for your request. We will process eligible refunds within 10 business days to the original payment method used.

5. Exceptions

We reserve the right to consider exceptional refund requests on a case-by-case basis in circumstances of documented serious illness or emergency. Please contact us directly to discuss.

Medical Disclaimer

1. Not a Medical Service

Manjusha Prasad is a certified Pranic Healing® practitioner and Spinal Flow Technique® practitioner. She is not a medical doctor, physician, psychiatrist, psychologist or licensed healthcare professional in the conventional medical sense.

The services offered — including Pranic Healing® and Spinal Flow Technique® — are complementary holistic wellness services. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

2. No Replacement for Medical Care

Nothing communicated on this website, in consultation, or during a session constitutes medical advice. You should always consult a qualified medical professional for any physical, mental or emotional health concerns.

If you are currently under medical care, please continue to follow the advice and treatment plan of your medical provider. Holistic wellness services are intended to complement, not replace, conventional medical treatment.

3. Results Are Not Guaranteed

Individual experiences of holistic wellness services vary. Testimonials and case studies shared on this website reflect individual experiences and are not guarantees of results. No specific outcome, healing or cure is promised or implied.

4. Client Responsibility

By booking a session, you acknowledge and accept that:

• You are choosing to receive holistic wellness services of your own free will
• You have disclosed all relevant health information to the best of your knowledge
• You understand that these services are complementary in nature
• You will continue to seek appropriate medical care for any diagnosed conditions
• You take full responsibility for your own health decisions

5. Special Circumstances

If you are pregnant, have a serious medical condition, are undergoing active medical treatment, or have recently had surgery, please inform Manjusha Prasad before booking. Some sessions may need to be modified or may not be appropriate in certain circumstances.

Sessions for clients under the age of 18 require the written consent and presence of a parent or legal guardian.

6. Emergency Situations

If you are experiencing a medical emergency, please contact the emergency services immediately. Do not rely on holistic wellness services in emergency situations. In Switzerland, call 144 (medical emergency) or 112 (general emergency).

7. Registered Modalities

Pranic Healing® is a registered trademark of the Institute for Inner Studies. Spinal Flow Technique® is a registered trademark of the Spinal Flow Institute. Manjusha Prasad is a certified practitioner of both modalities and operates in accordance with their respective codes of ethics and practice standards.